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Refund Policy

We want you to love your purchase from The Arganist. As a small-batch skincare brand, we take great care in every bottle we make. If something isn’t quite right, we’re here to help.

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Can I return my item?

Due to the nature of skincare products and hygiene regulations, we can only accept returns on unused and unopened items, returned in their original condition and packaging.

To request a return, you must contact us within 14 days of receiving your order. Once approved, you will have 14 more days to return the product to us.

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How to request a return

Please email us at info@argonist.co.uk with the following details:

  • Your full name

  • Order number

  • Reason for return

  • Confirmation that the product is unopened and unused

We’ll respond within 2 working days with return instructions.

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Return shipping

  • You are responsible for the cost of returning the item unless the product is faulty or incorrect.

  • We recommend using a tracked postal service to ensure your return reaches us safely.

  • We cannot process refunds for items that are lost or damaged in return transit.

Returns should be sent to:
Sharpsbridge Farm
Sharpsbridge Lane
Piltdown
TN22 3XG
United Kingdom

Refunds

Once we receive and inspect your returned item, we’ll confirm whether the return is approved.

  • Approved refunds will be issued to your original payment method within 5 working days

  • You’ll receive a confirmation email once the refund has been processed

  • We do not refund original shipping costs (if applicable), unless the item was faulty

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Returns we cannot accept

We’re unable to accept returns for:

  • Products that have been opened or used

  • Items not in their original packaging

  • Products returned without prior notice or approval

  • Items received more than 28 days after delivery

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Damaged or faulty items

If your item arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery.
Email helen.were@icloud.com with:

  • A photo of the item and packaging

  • Your order number

  • A description of the issue

We will either offer a full refund or send a replacement, depending on the situation.

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Exchanges

We do not currently offer exchanges. If you ordered the wrong item, please request a return (if eligible) and place a new order separately.

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Questions?

We’re here to help. Please email helen.were@icloud.com with any questions about returns, refunds, or your order.

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